Refund Policy for CrystalView Windows At CrystalView Windows, we are committed to delivering high-quality products and ensuring customer satisfaction. Our refund policy is designed to address various scenarios, including warranty claims and product returns. 1. Satisfaction Guarantee If you are not completely satisfied with your CrystalView Windows purchase, please contact us within 30 days of receipt. We will assess the situation and, depending on the circumstances, offer a replacement, repair, or a pro-rated refund of the original purchase price. Shipping and delivery charges may apply at our discretion. 2. Warranty Coverage Our products are covered by a limited warranty that begins on the date of purchase. If a warranted product does not conform to specified warranties, we will repair, replace, or refund a prorated portion of the original purchase price. Please note that this warranty does not cover damages caused by accidents, improper installation, misuse, exposure to harsh chemicals, or other specified exclusions. 3. Return Process To initiate a return, please contact our customer service team with your proof of purchase and a description of the issue. We will provide instructions for returning the product. Please ensure the product is in its original condition and packaging to facilitate the return process. 4. Exclusions Please be aware that certain conditions and damages are excluded from our refund policy, including: Accidental damage Improper installation or maintenance Vandalism or misuse Glass breakage or scratches Normal wear and tear of hardware Exposure to harsh chemicals or excessive sunlight For a detailed list of exclusions, please refer to our complete warranty document.